If you think the item is damaged (like stitches are broken, or leather is damaged), we can either exchange the item or refund you. However, if you don’t like the product no refund or exchange will be provided, as all our product’s pictures and all other details about the products, we mentioned on the product page for you. so before placing your order check all necessary detail
(Please note that, since every leather hide is unique and as such, each will have its own individual markings. Typical hides will have; stretch marks, small holes, scars, etc. When the leather is processed, this top layer of the skin is buffed and sanded to try and remove these marks. Once the leather has been tanned, any residual marks become almost imperceptible but are occasionally visible. Do not worry about this. It adds to the charm of the product, as you are not purchasing artificial leather, but natural hide with imperfections. All the leather that we use is carefully checked for any markings and we will allow smaller marks. Hence, no refund is possible in this case)
Alligator offers exchanges and refunds under the following conditions:
- The product is returned within 7 days of the delivery date and the product is in its original condition.
- Delivery charges faced by Alligator will be deducted from all refunds.
- In case of an exchange, delivery charges will not be deducted. However, the customer will be able to pay any difference in the rates of old and new products at the time of delivery or before.
- Refund or exchange will be processed once Alligator has received the original product and approved its condition.